Shipping

Our online shipping guidelines are as follows:

Order deadline is Sundays at midnight for shipping of orders the following week. For example, if an order is placed on Tuesday, it will be shipped out the following Monday. If an order is placed on Sunday BEFORE midnight, the order will be shipped out on Monday.

We do not ship to PO boxes. We do not ship on Saturdays and Sundays.

Red Jacket is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $20 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Red Jacket is not responsible for delays in transit caused by address modification.

Thank you for supporting our family business!